Privacy Policy
The not-so-fun stuff
We like knowing what happens to our things too, so here’s what happens to your information when you shop with Dulnair.
Dulnair operates this store and website, including all related information, content, features, tools, products and services, to provide you with our shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to provide these Services to you.
This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website, make a purchase, use our Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how your information is collected, used and disclosed as described below.
Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be linked to you.
Depending on how you interact with Dulnair, we may collect:
- Contact information such as your name, email address, phone number, billing address and shipping address.
- Payment and transaction information relating to your purchases and method of payment.
- Account information such as your username, preferences and account settings.
- Shopping activity including products you view, add to your cart, wishlist or purchase.
- Communications with us, including customer support enquiries.
- Device information such as your browser, device, IP address and network information.
- Usage information about how you interact with and navigate our website.
How We Collect Your Information
We may receive personal information:
- directly from you when you place an order, create an account or contact us;
- automatically when you use our website, including through cookies and similar technologies;
- from service providers working on our behalf; and
- from our partners or other third parties where permitted by law.
How We Use Your Information
We may use your personal information to:
- process payments and fulfil your orders;
- arrange shipping and provide order updates;
- manage your account and preferences;
- provide customer support;
- improve and personalise your experience on Dulnair;
- send marketing and promotional communications where permitted;
- prevent fraud and maintain the security of our Services; and
- comply with applicable laws and legal obligations.
How We Share Your Information
We may share personal information where necessary with:
- Shopify, which powers our online store;
- payment processors;
- shipping and fulfilment partners;
- technology, analytics and customer-support providers;
- marketing and advertising partners where applicable; and
- authorities or other parties where required by law.
We may also share information when you specifically request or consent to it.
Shopify
Our store is hosted by Shopify.
Shopify collects and processes certain information about your use of our store in order to provide and improve its services. Information submitted through Dulnair may therefore be shared with Shopify and relevant service providers, including providers located outside the country in which you live.
You can learn more about Shopify’s privacy practices through the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
Third-Party Websites
Our website may contain links to websites or services operated by third parties.
If you visit those websites, their own privacy policies and terms will apply. Dulnair is not responsible for the privacy or security practices of third-party websites.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the applicable age of majority.
If you are a parent or guardian and believe a child has provided us with personal information, please contact us so we can review the request.
Security & Data Retention
We take reasonable steps to protect your personal information, but no security system can guarantee complete security.
We retain personal information only for as long as reasonably necessary to provide our Services, maintain accounts, fulfil legal obligations, resolve disputes and enforce our agreements.
Your Rights & Choices
Depending on where you live, you may have rights relating to your personal information, including the right to:
- request access to information we hold about you;
- request deletion of your information;
- request correction of inaccurate information;
- request a copy of certain information; and
- manage your marketing communication preferences.
You can unsubscribe from promotional emails at any time using the unsubscribe link included in those emails.
We may still send you non-promotional messages relating to your orders or account.
To exercise any available rights, contact us using the details below. We may need to verify your identity before processing certain requests.
Complaints
If you have concerns about how we handle your personal information, please contact us at the email address below.
Depending on where you live, you may also have the right to contact your local data protection authority.
International Transfers
Your information may be transferred, stored or processed outside the country in which you live.
Where required, appropriate safeguards or recognised legal transfer mechanisms will be used.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, Services or legal requirements.
Questions?
For questions about this Privacy Policy, our privacy practices or your personal information, reach us at support@dulnair.com